Refund and Return Policy

Refund Policy:

Refund Eligibility:

1. Overcharges: If you believe you have been overcharged for your propane gas delivery, please contact our customer service department within 30 days of the billing date. We will investigate the matter and, if an error is found, issue a refund promptly.
2. Service Failure: In the rare event that we fail to fulfill a delivery or service obligation, you may be eligible for a refund. Contact our customer service team as soon as possible to report the issue.

Refund Request Process:

1. Contact Customer Service: To initiate a refund request, please contact our customer service department at info@tomcampropane.com.
2. Provide Documentation: Please provide any relevant documentation, such as invoices or receipts, to support your refund request.
3. Processing Timeframe: Refunds will be processed within 10 business days upon approval of the refund request.

Return Policy:

Return Eligibility:

1. Defective Equipment: If you receive defective propane equipment, such as faulty tanks or regulators, please contact our customer service department to report the issue. We may authorize a return or exchange based on the nature of the problem.

Return Request Process:

1. Contact Customer Service: To request a return or exchange for defective equipment, please contact our customer service department at info@tomcampropane.com.
2. Receive Authorization: Our customer service team will guide you through the return process and provide authorization if the return is deemed necessary.
3. Shipping Instructions: Follow the shipping instructions provided by our customer service team to safely return the defective equipment.

Return Timeframe:

1. Initiate Return Promptly: Returns for defective equipment should be initiated within 30 days of receiving the product.

Safety and Compliance:

1. Propane Handling Safety: For safety reasons, we emphasize the importance of following proper propane handling procedures. If you have any safety concerns, contact us immediately.
2. Regulatory Compliance: Our company adheres to all relevant safety regulations and guidelines in the propane industry.